Runbooks

Operational procedures for managing the Freeze Design webshop in production.

Available Runbooks

• Deployment - Deployment, rollback, and migration procedures
• Disaster Recovery - Backup, restore, and recovery procedures
• Monitoring - Sentry, UptimeRobot, and alerting setup
• Alerting - Step-by-step response procedures for every alert type
• Discord Webhooks - Discord channel and webhook configuration

Quick Reference

Check Application Status

# Docker containers
docker compose -f docker-compose.prod.yml ps

# Backend logs
docker compose -f docker-compose.prod.yml logs backend --tail 100 -f

# Frontend logs
docker compose -f docker-compose.prod.yml logs frontend --tail 100 -f

Restart Services

docker compose -f docker-compose.prod.yml restart backend
docker compose -f docker-compose.prod.yml restart frontend
docker compose -f docker-compose.prod.yml restart celery

Database Access

docker compose -f docker-compose.prod.yml exec db psql -U freezedesign -d freezedesign_prod

Incident Response

Priority Levels

Level	Response Time	Examples
P1	Immediate	Site down, payment failures
P2	1 hour	Major feature broken
P3	4 hours	Minor bugs, degraded performance
P4	Next business day	UI issues, minor improvements

Escalation Path

For a solo-operator setup, "escalation" means increasing your own response urgency. See the Alerting Runbook for detailed response procedures per alert type.