Runbooks

Operational procedures for managing the Freeze Design webshop in production.

Available Runbooks

• Disaster Recovery - Backup and restore procedures
• Monitoring - Observability and alerting setup

Quick Reference

Check Application Status

# Docker containers
docker ps

# Backend logs
docker logs backend --tail 100 -f

# Frontend logs
docker logs frontend --tail 100 -f

Restart Services

docker-compose restart backend
docker-compose restart frontend
docker-compose restart celery

Database Access

docker exec -it postgres psql -U freezedesign -d freezedesign

Incident Response

Priority Levels

Level	Response Time	Examples
P1	Immediate	Site down, payment failures
P2	1 hour	Major feature broken
P3	4 hours	Minor bugs, degraded performance
P4	Next business day	UI issues, minor improvements

Escalation Path

1. On-call developer
2. Tech lead
3. Management